Privacy Policy
Effective Date: January 1, 2026
CINCINNATI CERAMIC COATING INC. DBA Rhino Shield (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, schedule an appointment, request a quote, or use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Mailing or service address
- Business information
- Information submitted through contact forms
- Information submitted when requesting a quote or estimate
- Appointment and scheduling information
- Communications and inquiries submitted to us
- Other information you choose to provide
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or URL
- Website usage and interaction information
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests.
- Provide quotes and estimates.
- Schedule and manage appointments.
- Provide and manage our services.
- Communicate with customers regarding services.
- Send service-related notifications.
- Process payments where applicable.
- Improve our website, products, and services.
- Respond to customer service requests.
- Maintain business and transaction records.
- Prevent fraud, abuse, or unauthorized activity.
- Comply with applicable legal and regulatory requirements.
- Send promotional or marketing communications where permitted and where you have provided the required consent.
3. Telephone and SMS Communications
If you provide your telephone number and provide the appropriate consent, we may use it to contact you regarding your inquiry, appointment, requested services, customer support, or promotional communications.
For SMS communications:
- Message and data rates may apply.
- Message frequency may vary.
- You may opt out of marketing text messages at any time by replying STOP.
- You may reply HELP for assistance.
- Opting out of marketing messages does not prevent us from sending necessary transactional or service-related communications where permitted by law.
We do not sell or share SMS opt-in or consent information with third parties for their own marketing purposes.
4. How We Share Information
We may share personal information when reasonably necessary to operate our business and provide requested services.
For example, we may share information with:
- Service providers and contractors who assist us with operating our business.
- Website, hosting, CRM, scheduling, payment, communication, and technology providers.
- Professional advisors such as attorneys, accountants, or consultants.
- Government authorities or law enforcement when required by law.
- Third parties when necessary to protect our rights, property, safety, customers, or business.
We do not sell personal information for monetary consideration.
We do not share SMS consent information with third parties or affiliates for their own marketing purposes.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, understand website usage, analyze traffic, and improve our marketing.
These technologies may collect information such as browser type, pages visited, referring websites, and interactions with our website.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Third-Party Services
Our website may use or link to third-party services, including payment processors, scheduling tools, analytics services, advertising platforms, communication services, or social media platforms.
These third parties may collect and process information according to their own privacy policies. We encourage you to review the privacy policies of third-party services you use.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill the purposes described in this Privacy Policy, resolve disputes, comply with legal obligations, and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Opt out of certain marketing communications.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is used or disclosed.
To make a privacy-related request, please contact us using the information below.
10. Marketing Communications
We may send marketing communications by email, telephone, or SMS where permitted by law and where appropriate consent has been obtained.
You may unsubscribe from marketing emails by using the unsubscribe link included in the email.
For SMS marketing messages, reply STOP to opt out or HELP for assistance.
Opting out of marketing communications will not necessarily prevent us from sending important transactional, appointment, service, or account-related communications.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete the information.
12. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable laws.
When we make changes, we will update the Effective Date at the top of this Privacy Policy and post the revised version on our website.
Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
CINCINNATI CERAMIC COATING INC. DBA Rhino Shield
Email: David@rhinoshieldky.com
Phone: 855-959-5507